Return & Exchange Policy

 

RETURNS

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@noixjewelry.com. If your return is accepted, we will send you a return shipping label, as well as the instructions on how and where to send your package. Items sent back to us without any request of return will not be accepted. You can always contact us for any return question at support@noixjewelry.com.

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take prompt action.

Gift Cards & Sale Items
Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we receive and inspect your return, then let you know if the refund is approved or not. If approved, you will be automatically refunded on your original payment method. Please take into consideration that it may take some time for your bank or credit card company to process and post the refund.

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